Search results for "Service Industry"
showing 6 items of 6 documents
Control cuantitativo de la calidad en una empresa del sector servicios = Quantitative quality control in a company of the service industry
2013
<p>En el presente trabajo se aplican herramientas de Control Estadístico de Calidad, habitualmente utilizadas en procesos productivos, a una empresa dedicada a la auditoría y que por tanto pertenece al sector servicios. La elección de las herramientas utilizadas (gráficos de control, indicadores de capacidad, función de pérdida de Taguchi…) obedece a la necesidad de controlar si se cumple el objetivo de la empresa de realizar la auditoría a la empresa cliente 7 días antes de la fecha teórica, lo que conlleva una disminución de costes. También se cuantifica la pérdida que produce el incumplimiento de dicho objetivo y se proponen medidas correctoras que disminuyen la variabilidad del pr…
Efeitos das práticas verdes na lealdade: proposta de um modelo para o segmento hoteleiro colombiano
2021
Resumen El propósito de este estudio fue analizar la incidencia de las prácticas verdes como impulsoras para generar confianza, satisfacción y lealtad en los huéspedes. Para ello, a partir de una muestra de 302 huéspedes de hoteles en Bogotá, Colombia, se estimó un modelo de ecuaciones estructurales a través de la regresión de mínimos cuadrados parciales. Los resultados obtenidos evidencian que las prácticas sostenibles contribuyen al aumento de la confianza y la satisfacción de los huéspedes, y que estas, a su vez, influyen positivamente en su lealtad hacia el hotel. Además, dichos resultados ponen de manifiesto que una comprensión más profunda del perfil de los turistas medioambientalment…
Marchés du travail et disparités régionales en Pologne
2001
This article evaluates empirically the effect o f market introduction on the level o f regional inequalities and on the polarisation o f economic activities in Poland. We note an increase o f the disparities between regions over the relevant period. The re-polarisation process cannot been explained by a spatial re-allocation of labour force but rather results o f the differentiation of sectoral restructuring between regions the regional diversity o f sectoral adaptation. The search for agglomeration economies explains the spatial concentration o f services and o f added value in the regions where the biggest cities are located. A cumulative process o f agglomeration is observed. Therefore, …
Local Interactions and the Global City Metropolization in Warsaw
2002
A number of the world's large cities are taking on increasing economic importance in the international arenas because they concentrate high-order activities This metropolization process is a result of the changes occurring in the emerging post-industrial economy, i.e. the rise of services and information. It is based on the combination of proximity interactions and global interactions and it is characterized both by a specific internal spatial pattern and by a large outside area of influence. Since the transition period, services, and particularly high-order services, have grown more rapidly in Poland than in EU countries, as if a catching-up process has been underway. A large part of these…
The Effect of the Perceived Utility of a Management Control System with a Broad Scope on the Use of Food Waste Information and on Financial and Non-F…
2020
The purpose of this study is to analyse the effect of the perceived utility of a management control system with a broad scope on the use of food waste information and on financial and non-financial performances in restaurants. To collect data, a questionnaire was administered in Brazilian restaurants. Data from 206 restaurants were analysed with structural equation modelling, which was performed with SmartPLS software. The results reveal that a management control system of broad scope, which includes non-financial information, is oriented towards the future, and contains an external and long-term focus, assists in the use of information on food waste. In addition, the use of information abo…
Polarization and suburbanisation in Warsaw
2001
The economic transition in Poland leads to a restructuration of economic activities which affects spatial patterns of cities, especially in Warsaw. Analyzing the location and re-location of population and employment in Poland’s capital allows to enlarge the debate on the suburbanization forms to the Central and Oriental European Countries. The results support the fact that the city center is still largely the most important district in terms of population andemployment, so that in 1999 the city keeps a strong monocentric character. However, from 1994 to 1999, population and employment move towards the Warsaw’s suburbs. Two significant observations, namely the suburbanization of retailing an…